Frequently Asked Questions

For implementation information if you are using EDI for the first time click here.

How much does it cost to use GamutEDI?
GamutEDI is a fully managed service available from $199 per month for the first user, and $29 per month for each additional user on the same account. VAN services are charged at $1.20 per message (Functional Acknowledgments are free of charge). There is NO minimum contract however the once-off $1,500 setup fee is waived if you pay your subscription annually in advance. For full information about pricing and terms of use click here.

What do I get with my subscription?
Each subscription comes with 24x7 access to the GamutEDI service. We provide and maintain the server hardware, operating system and application software, and backup your data on a daily basis. All you need to use GamutEDI is a Web Browser (like Firefox or Internet Explorer), a barcode scanner and a barcode label printer. Our servers are housed in a high-availability data centre with redundant power and high-speed Internet connections. All GamutEDI servers operate on the ultra-secure THEOS Corona operating system and utilize the SiteFortress® secure content management system. Equipment is monitored around the clock, and Gamut engineers work proactively to fix any technical issues and minimize downtime.

How do I setup my account?
First you will need to click Subscribe to sign-up. During sign-up you will be asked to supply your Global Location Number (GLN), nominate your trading partners, and supply your trading partner vendor number(s). We use this information to provide you with appropriate customer/supplier names and addresses, EDI messaging standards and label formats (the Configuration). We will also establish a gateway to your trading partner through the Value Added Network. All you need to do is enter your inventory items and barcodes. It's really that simple!
If you are undertaking EDI for the first time, or changing your EDI system, your trading partner will require you to go through a process of accreditation which involves sending and receiving test EDI messages and undertaking a trial scan-pack. Our accreditation fee is charged to cover the provision of assistance through this process, making your implementation of EDI as fast and trouble-free as possible.

Which trading partners are supported?
GamutEDI is pre-configured to support most major retailers, but if you wish to trade with a retailer who is not already supported, it usually takes just a few days for us to configure the system to support them. Once your trading partner is supported, you can send and receive EDI documents in a format acceptable to them, print pricing tickets, and SSCC labels.

Can I add more trading partners as my business grows?
Yes! You can add additional trading partners to your account at any time.

What if I want to run GamutEDI inhouse?
For larger organisations we recommend the GamutEDI Appliance, a plug & play device that can be installed behind your firewall. Like our On-Demand service, the Gamut Appliance is fully managed by GamutEDI Pty Ltd and is available on a monthly subscription basis. By using the GamutEDI Appliance you can provide access to an unlimited number of users and enjoy a number of additional personalisation features. For more information about the GamutEDI Appliance click here.

Can I use my own VAN?
While the GamutEDI Appliance can be configured to connect to any VAN service, at this time GamutEDI On-Demand can only be used with an authorized VAN partner. In Australia we have negotiated favourable rates from our VAN partners, which includes no fixed monthly fee and no charge for functional acknowledgments. For convenience, we take care of the entire VAN setup, and your VAN charges will be bundled with your monthly GamutEDI subscription fee.

Does GamutEDI integrate with my own accounting or ERP system?
Orders can be downloaded as a CSV file, which can be used for importing to most popular accounting and ERP systems. Alternatively you might consider using MultiBooks, our fully integrated Windows accounting ERP software that includes native connectors to the GamutEDI platform. This can reduce your operating costs significantly by streamlining your operating processes. MultiBooks is designed with an open-architecture that supports multiple languages and business rules making it useful across many countries. For an overview of features click here.

What kind of equipment is supported
GamutEDI supports a wide range of barcode scanners and label printers. Because GamutEDI is a browser-based application, it can be used across different operating systems including Windows, Linux and Mac. You can use low cost barcode scanners and printers attached to your computer by USB, or mobile handheld and wireless devices to enable efficient warehouse automation. Basically, if your device is supported by your computer operating system it will be supported by GamutEDI.

Can I use GamutEDI on my Mac?
Yes! GamutEDI is delivered entirely through your web browser, so you can use it with any popular operating system and web browser. Our barcode fonts (required for printing some labels) are available for Windows, Linux and Mac. On Mac we recommend you use the SAFARI web browser. Note that support for dedicated label printers is limited on both the Mac and Linux operating systems, so you may wish to consider using a Windows PC or notebook for printing logistics labels.

How secure is my information?
GamutEDI is the only hosted EDI platform built using the SiteFortress secure content management system. Our proprietary server operating system has no known security vulnerabilities and is impervious to viruses and other malware which are used to by hackers to compromise other systems. To fully safeguard your confidential data, you should keep your login and password details secret, and always use Secure Sockets Layer (SSL) by using the https:// prefix when logging in.

Where can I find the ASN number to book a delivery window to the DC?
From the Main Menu click on EDI, then click on EDI Mailbox... the mailbox will display all the messages in and out of the mailbox. Look for the Document Type 856-ASN or DESADV that was sent to your Trading Partner. The number in the first column titled Document is the ASN Number

How do I change the timeout period?
By default your account is configured to time-out after 15 minutes of inactivity. Follows these steps to change the inactive-timeout period:
From the Main Menu click on Options, then click on Preferences... You can change the default session timeout in the second entry field Timeout (Minutes). Enter the new timeout period as number of minutes of inactivity. For example, to set timeout to half an hour, enter the number 30. When you have changed the timeout Click on the Submit button to save your changes.